A 100% non-refundable deposit equal to 50% of the total tour price is required on written confirmation. Long-stay tours: balance due 40 days before departure; 55–49 days before = 50% refund (excl. non-refundable deposit); 48–42 days = 25% refund (excl. deposit); 41 days or less = 0% refund; no-show = 100% forfeiture. Day tours: 30-day notice forfeits 25%, 20-day notice 50%, 7-day notice 100%; full refund only if cancelled due to extreme weather.
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（2026-09-20 核）
Per Big Bull Safaris' own published Terms & Conditions (bigbullsafaris.com/terms-conditions): a deposit of 30%-50% of the total booking cost (depending on the tour) or the full amount is required to secure the booking; the balance is due on a specified date before departure (communicated at booking), failing which the booking may be cancelled and the deposit forfeited. Accepted payment channels: secure online credit card payment (3D Secure), domestic EFT, international bank wire, PayPal (credit/debit cards), or cash in certain cases. Cancellation/refund scale (forfeiture of total booking cost): day tours & short tours (<7 days) - more than 35 days before departure 20%; more than 21 days 50%; 21 days or fewer 100%. Long, cross-border & luxury tours - more than 35 days before departure 50%; 35 days or fewer 100%. Group tours (15+ people) - more than 90 days 20%; more than 60 days 60%; 60 days or fewer 100%. No-show on departure date = 100% forfeiture. Some lodges/suppliers apply stricter cancellation policies. COVID-19 government restrictions allow penalty-free postponement (deposit rolled over), but are no longer an automatic refund reason.
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（2026-09-30 核）
A non-refundable 50% deposit of the total booking fee is due within 48 hours of the booking confirmation email; the balance is due no later than 40 days before the travel date. Long-stay tours: cancel 55-49 days before departure -> 50% of total refunded (excl. the non-refundable deposit); 48-42 days -> 25% refunded; 41 days or less -> no refund. Day tours: >30 days -> 75% refunded; 29-20 days -> 50%; 19 days or less -> no refund. Day tours cancelled for extreme weather are fully refunded. Death/hospitalisation of the traveller is credited per CPA s17(5).
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（2026-09-30 核）
备注
The Kruger Safari Co (Pty) Ltd（SATSA 会员），2020 年成立，克鲁格/大克鲁格。
A 50% forfeiture applies for cancellations made 60–45 days before trip start; 75% forfeited for 45–30 days before; 100% forfeited for cancellations less than 30 days before departure. Flights are forfeited in all cases, and any supplier with a stricter policy may pass additional charges on to the client. Approved refunds may take up to 8 weeks.
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（2026-09-20 核）
