A 100% non-refundable deposit equal to 50% of the total tour price is required on written confirmation. Long-stay tours: balance due 40 days before departure; 55–49 days before = 50% refund (excl. non-refundable deposit); 48–42 days = 25% refund (excl. deposit); 41 days or less = 0% refund; no-show = 100% forfeiture. Day tours: 30-day notice forfeits 25%, 20-day notice 50%, 7-day notice 100%; full refund only if cancelled due to extreme weather.
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（2026-09-20 核）
A 50% deposit is required up front to secure a booking, paid via the secure payment processor on the website; the balance is payable on arrival at the lodge. Cancellation policy as published on the Terms & Conditions page: cancellation more than 14 days prior to departure -> the client forfeits 50% of their deposit; cancellation 14 days or fewer prior to departure -> the client forfeits 100% of their deposit. An admin fee of R750 is levied on all refunds processed to cover bank/admin charges. Postponement of a booked safari carries no fee (subject to terms).
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（2026-09-30 核）
A non-refundable deposit (the amount is specified on the invoice) is required to confirm a booking; for last-minute bookings (generally within 60 days, occasionally 90 days depending on suppliers) full payment is required immediately. Cancellation tiers: more than 60 days prior to departure = loss of deposit; 59-30 days prior = 50% cancellation charge; less than 30 days prior = 100% cancellation fee. Because Indigo partners with small independently owned lodges and suppliers, some bookings carry a different supplier-specific policy that is listed on the invoice. Comprehensive travel insurance (covering cancellation/curtailment, medical evacuation, etc.) is mandatory from the moment of booking; post-trip complaints must be submitted within 7 days of returning home.
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（2026-09-30 核）
备注
reseller 依据：Booking Policies 明确 'We act as an agent for third-party suppliers (lodges, transport providers, airlines, dive operators, etc.)'；注册于塞舌尔（No. 145952），南非 Empangeni（KZN）有办公室。
